How to Use Appdome's Threat Resolution Center

Appdome’s Threat Resolution Center leverages Generative AI and real-time threat intelligence to provide customer support teams with an intuitive tool. This tool offers detailed resolution steps and guides support teams through the remediation process, enhancing the support experience for mobile app users.

When an attack occurs, Appdome generates a unique ThreatCode that details the DNA of the attack on the mobile end user’s device. This data is presented in the Threat Resolution Center, equipping support teams with the information needed to resolve threats rapidly.

Benefits

• Faster Resolutions: GenAI enables support teams to resolve threats quickly and efficiently by providing detailed, actionable information. This reduces downtime and minimizes the impact of cyber attacks on the end user’s mobile experience.
• Reduced Support Burden: Automating the threat resolution process with GenAI alleviates the burden on support centers and cyber teams. This allows these teams to focus on more complex security challenges, improving overall efficiency.
• User-Threat Specific Resolutions: GenAI’s ability to tailor its recommendations based on the specific device and OS ensures that users receive the most relevant and effective guidance. This personalized approach enhances the overall security of the mobile ecosystem.

To Use the Threat Resolution Center Feature:

1. Log in to your Appdome account.
2. Click on the Threat Resolution Center button on the top menu bar.
   
   
3. Enter the Threat Event Code as follows: four digits that represent the event, a colon, and then the last four digits of the Build ID.
   • <Event>:<Build_ID>, e.g., 1234:AB56.
   • <Event>:<Build_ID> <Extended_Value>, e.g., 1234:AB56 7168
Note: If you receive an 8-digit code, enter that code into the first two fields. Otherwise, enter the 12-digit code into all three fields. The remaining inputs may be pre-filled for you upon entering the code.
4. Only if the Threat Code entered does not result in the Appdome platform automatically pre-filling in the device and operating system details:
   • Select the Mobile Operating System where the threat event notification appeared. Options include Android or iOS
   • Enter the version. The version refers to the specific release or update number of the OS, such as Android 11 or iOS 14.4.
   • Select the mobile Device Manufacturer (e.g., Apple, Samsung) on which the threat event notification appeared.
   • Select the Device Model to ensure the resolution matches the client’s device, such as the Samsung Galaxy S22.
5. Enter the Detection Date range.
   Note: You can view events up to six months back.
6. Click the Get Resolution button to see the relevant remediation.
   
7. View the Publisher Info about the mobile app, including:
   • App Name
   • App Logo or Icon
   • App Bundle ID
   • Mobile Platform: Android or iOS
   • Appdome Version
   • Team Name
   • Fusion Set Name
   • Appdome Build ID
   • Build Date.
8. View the Mobile Defense Details.
9. Read through the Threat Description.
10. Follow the steps on how to find the threat.
11. Follow the steps on how to uninstall or remove the threat from the mobile device.
12. You can pin resolutions that you need to refer back to as well as view recent resolutions.
    
    

Related Articles:

• How to use ThreatScope™ Threat Alerts
• Understanding ThreatScope Mobile XDR
• ThreatScope Mobile XDR & Using Threat Query

How Do I Learn More?

If you have any questions, please send them our way at support.appdome.com or via the chat window on the Appdome platform.

Thank you!

Thanks for visiting Appdome! Our mission is to secure every app on the planet by making mobile app security easy. We hope we’re living up to the mission with your project.