When cyber attacks and threats emerge on end-users’ mobile devices, don’t lock them out. Instead, use Appdome’s Threat Resolution Center™ to help mobile end users understand, find, and remove mobile malware, spyware, and other threats on their Android and iOS devices with ease. Appdome’s Generative AI-powered Threat Resolution Agent™ supports millions of mobile end-user customers and employees simultaneously, identifies mobile threats and attacks on Android & iOS devices, and guides users through the threat remediation process quickly and efficiently.
Mobile threats create anxiety in users. This anxiety is made worse by leaving any user to fend for themselves. Instead, enter the Appdome's threat-specific Threat-Code™ into Threat Resolution Center™, generate step-by-step instructions to identify, find, and remediate any threat on Android & iOS devices, and post the instructions to the user.
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When attacks happen on Android or iOS devices, Appdome's Threat Resolution Agent™ generates a unique Threat-Code™ to encapsulate the DNA of each attack. Each Threat-Code is encoded with all the information about the attack, mobile device, operating system, and other information needed to identify and resolve the attack fast.
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The mobile ecosystem has an overwhelming number of devices, brands, OS, OS versions and mobile exploits, making research, investigation and resolution extremely difficult. Threat Resolution Center's RAG-optimized Threat Resolution Agent generates smart prompts to return the best answers for each users' specific attack or threat.
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Mobile support and IT teams are on the front lines of helping mobile end users find and remove malware, spyware, and other threats from Android & iOS devices. With Threat Resolution Center, these teams can accelerate threat resolution, and eliminate guesswork, blind spots, and anxiety that arises when cyber attacks strike. Appdome’s Gen AI-powered Threat Resolution Agents™ do the threat research work for you and organize the threat resolution steps in easy-to-understand bullet points that can be posted to end users in online forums, email, SMS, or other communication channels. Reach out to learn more!
Appdome Threat Resolution Center leverages cutting-edge Generative AI technology to deliver automated mobile threat resolution to mobile users. This powerful solution identifies and addresses threats in real-time, ensuring that mobile users can swiftly remove malicious threats. By automating the threat resolution process, Appdome reduces the burden on support teams, shrinking both the time and cost to get user back to a safe state and using your app.
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Appdome Threat Resolution Center excels in real-time threat identification. Utilizing Appdome ThreatCode™ technology, the DNA of threats and attacks, device-specific operating system version, and other key data, all of which are required to provide a working remediation. This immediate identification allows for rapid response, ensuring that mobile apps and devices remain secure and users can continue to enjoy their apps without interruption.
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Appdome provides detailed, yet accessible threat information essential for both the support team and users to understand the threat and the implications of resolving it. Leveraging RAG-optimized GenAI, which combines retrieval-based approaches with generative models, it improves the quality and accuracy of the output. The Resolution Center dashboard also includes background information on threats and a history of searches, enabling quick triage and resolution of tickets, clearing queues faster, and enhancing user support experiences.
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Where Appdome Threat Resolution Center really excels is its ability to leverage GenAI for contextual remediation steps. GenAI-based responses provide clear, concise instructions on how to remove the threat and secure a mobile device, customized to the specific characteristics of the device and OS, ensuring that users can effectively neutralize the threat without unnecessary complications.
This tailored approach ensures efficient threat resolution and a seamless user experience.
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Appdome prioritizes user-friendliness in Threat Resolution Center. The AI-driven remediation instructions are detailed yet easy to follow, making them easily understandable even to less technical users. This user-centric design ensures that everyone can navigate the threat resolution process effectively, minimizing frustration and downtime, and get users back to using the apps they use in work or everyday life.
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Appdome Threat Resolution Center is designed optimize support workflows and speed ticket resolution, ensuring exceptional service. This enhances the experience for support teams, who are not cyber security experts. Mobile app users also benefit by being able to efficiently remove app threats and restore devices to a secure state. This helps maintain a high-quality mobile experience, one that translates to higher user trust and loyalty.
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Get a price quote and start saving money on mobile threat response today. Appdome’s Mobile Threat Resolution Center helps mobile brands improve user experiences and save $millions of dollars using the Appdome platform, with its 300+ mobile app defenses and enriched threat intelligence to streamline the threat response process and guide users with specific remediation steps based on the attack at hand to get mobile users back to using the app in a safe manner.
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