Harness the power of Generative AI to help mobile end users understand, find and remove mobile malware, spyware, and other threats on their Android and iOS devices with ease. Appdome GenAI Threat Resolution Center combines Appdome’s global threat intelligence, in-app attack telemetry and Generative AI into a single query-response tool that can support millions of mobile customers and employees. When mobile attacks happen, cyber, support or engineering teams can identify the mobile threats and attacks on Android & iOS devices and use GenAI to guide users through the process of removing the on-device threats quickly and efficiently.
Inside Threat Resolution Center, Appdome leverages Generative AI by using data from our in-app attack intelligence framework and a new, dynamic prompting, Threat Resolution Agent™, to generate easy-to-use, step-by-step instructions to identify threats, find threats, and resolve or remediate threats on Android & iOS devices.
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When attacks happen on Android or iOS devices, Appdome generates a unique ThreatCode™ that provides the DNA of each attack on the mobile end user's device. Each ThreatCode is encoded with all the information about the attack, as well as the device, operating system and other information needed to identify and resolve the attack fast.
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The mobile ecosystem has an overwhelming number of device brands, OS versions and mobile exploits, making investigation and resolution difficult. Threat Resolution Center leverages RAG-optimized GenAI to generate smart prompts so that the Threat Resolution Center returns the best answers for users - fast.
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We built Appdome Threat Resolution Center to make it easy for mobile brands, enterprise IT and support teams to help end user remove malware, trojan apps, spyware and other threats from their mobile devices efficiently. Eliminate the guesswork, blind spots and anxiety that arises when cyber attacks strike. Instead, deliver user-friendly remediation steps, helping even less experienced users navigate the resolution process effectively. Get users back to using your app fast.
Appdome Threat Resolution Center leverages cutting-edge Generative AI technology to deliver automated mobile threat resolution to mobile users. This powerful solution identifies and addresses threats in real-time, ensuring that mobile users can swiftly remove malicious threats. By automating the threat resolution process, Appdome reduces the burden on support teams, shrinking both the time and cost to get user back to a safe state and using your app.
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Appdome Threat Resolution Center excels in real-time threat identification. Utilizing Appdome ThreatCode™ technology, the DNA of threats and attacks, device-specific operating system version, and other key data, all of which are required to provide a working remediation. This immediate identification allows for rapid response, ensuring that mobile apps and devices remain secure and users can continue to enjoy their apps without interruption.
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Appdome provides detailed, yet accessible threat information essential for both the support team and users to understand the threat and the implications of resolving it. Leveraging RAG-optimized GenAI, which combines retrieval-based approaches with generative models, it improves the quality and accuracy of the output. The Resolution Center dashboard also includes background information on threats and a history of searches, enabling quick triage and resolution of tickets, clearing queues faster, and enhancing user support experiences.
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Where Appdome Threat Resolution Center really excels is its ability to leverage GenAI for contextual remediation steps. GenAI-based responses provide clear, concise instructions on how to remove the threat and secure a mobile device, customized to the specific characteristics of the device and OS, ensuring that users can effectively neutralize the threat without unnecessary complications.
This tailored approach ensures efficient threat resolution and a seamless user experience.
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Appdome prioritizes user-friendliness in Threat Resolution Center. The AI-driven remediation instructions are detailed yet easy to follow, making them easily understandable even to less technical users. This user-centric design ensures that everyone can navigate the threat resolution process effectively, minimizing frustration and downtime, and get users back to using the apps they use in work or everyday life.
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Appdome Threat Resolution Center is designed optimize support workflows and speed ticket resolution, ensuring exceptional service. This enhances the experience for support teams, who are not cyber security experts. Mobile app users also benefit by being able to efficiently remove app threats and restore devices to a secure state. This helps maintain a high-quality mobile experience, one that translates to higher user trust and loyalty.
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Get a price quote and start saving money on mobile threat response today. Appdome’s Mobile Threat Resolution Center helps mobile brands improve user experiences and save $millions of dollars using the Appdome platform, with its 300+ mobile app defenses and enriched threat intelligence to streamline the threat response process and guide users with specific remediation steps based on the attack at hand to get mobile users back to using the app in a safe manner.
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